Cancel a service

Cancelling ends a service and stops its billing. You choose when it ends: at the end of the current term, so it keeps running until the time you have paid for runs out, or immediately. Coritan does not refund unused time.

• Sign in to the dashboard.
• Copy your data off the service. For a Container Apps server, you can also keep a snapshot, as the steps below show.
• Check what else uses the service, such as DNS records or proxies that point at its address. They stay on your account and stop working when the service ends.

1. Open the service's Billing tab. In the sidebar, select Services and then the service. For a Container Apps server, select Plan and billing on the server's Settings tab. A snapshot storage service opens the Snapshots page instead, which has no billing tab: go to https://www.coritan.com/dashboard/services/<service number>/billing, with the number from the Services list.

2. On the Cancel service card, select Cancel service…. The Cancel this service? dialog opens and says what the product deletes when the service ends.

3. Under When, choose:

   • At the end of the current term to keep the service running until the date the dialog shows. This is the default.
   • Immediately to end it now.

   An hourly service has no choice. It ends at once.

4. For a Container Apps server, leave Take a snapshot first ticked to keep a snapshot of the server, or clear it to keep nothing. The box also appears for a Cloud Compute instance, where it keeps nothing.

5. Type cancel and select Cancel service.

A message confirms the cancellation, and Coritan emails you about it. The Activity table on the Billing tab lists the request.

At the end of the current term

The message reads Scheduled for end-of-term termination; service remains active until then. The Billing tab shows Cancellation scheduled with the end date, and the Services list shows the service as Ending. The service keeps working until that date, Coritan raises no more renewal invoices for it, and deletes it once the date has passed.

Immediately

The message reads Immediate termination queued. The service's status becomes pending_termination while Coritan removes it, and then terminated. A service that was never set up, such as an order you never paid for, ends at once with Service cancelled before provisioning.

Either way, Coritan cancels every unpaid invoice for the service, so you do not owe them. That includes an invoice you have partly paid, and Coritan does not return the part you paid.

When you keep a snapshot, Coritan takes it at the moment you cancel, so after an end-of-term cancellation it holds the server as it was that day. It is named Saved before cancellation with the date, and you find it under Snapshots (Take a server snapshot).

The dialog names what each product deletes:

You do not need to cancel an order you decided against. A Container Apps server or floating IP order that is still unpaid and not set up after 48 hours, by default, is cancelled on its own, along with its invoice. Any other unpaid order stays on your account until you cancel it with Immediately.

The Cancel service card is missing

A cancellation is already scheduled, or the service has ended. The Cancellation scheduled alert shows the end date.

Service already scheduled for end-of-term termination

You cancelled the service before, at the end of its term. To end it sooner, contact support.

Service already cancelled/terminated

The service has ended or is being removed.

Could not cancel the service

The cancellation failed. The message beside it gives the reason. Try again, or contact support.

You want to keep a service that is scheduled to end

Contact support before the end date. You cannot undo a cancellation yourself.

There is no Saved before cancellation snapshot

Coritan skips the snapshot when the server has a recent snapshot already, and when it cannot take one. Look under Snapshots for the most recent snapshot of the server.

• Change a service's plan
• Pay an invoice
• How hourly billing works
• Manage your services

POST /services/{service_ref}/cancel cancels a service. service_ref is the service ID, or the UUID of the instance, server or floating IP behind it. Every field of the body is optional:

immediate

true ends the service now. false, the default, ends it at the end of its term. Send true for an hourly service, as the dashboard does.

keep_snapshot

true, the default, snapshots a Container Apps server before anything else happens. It has no effect on other products.

reason

Your reason, recorded on the service's history.

curl -X POST https://api.coritan.com/api/v1/services/311/cancel \
  -H "Authorization: Bearer $CORITAN_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"immediate": false, "keep_snapshot": true, "reason": "Moved to a larger server"}'

{
  "message": "Scheduled for end-of-term termination; service remains active until then",
  "immediate": false,
  "status": "active",
  "termination_date": "2026-10-10T00:00:00",
  "snapshot_taken": true
}

status is the service's status after the request: active until an end-of-term date, pending_termination while an immediate cancellation runs, or terminated for a service that was never set up. termination_date is when the service ends, in UTC. snapshot_taken says whether Coritan took the snapshot.