# Handle billing in the staff console

> Work with invoices, transactions, refunds, disputes, dunning, coupons, orders and services from the staff console.

Source: https://docs.coritan.com/organizations/staff-console/billing/

The billing pages of the staff console hold the money side of your storefront. `/staff/invoices` lists what your customers owe and have paid, `/staff/payments` shows every payment with the charges that failed and the chargebacks, `/staff/refunds` holds the refunds customers ask for, `/staff/orders` lists every order, and `/staff/coupons` the codes your checkout accepts. From an invoice or an order, your team takes payment, gives refunds, and changes or ends the customer's service.

## Before you begin

Any member can read invoices and orders. On these pages each role can do everything the roles below it can, and the other tasks need:

| Task | Lowest role | Step-up |
| --- | --- | --- |
| Download an invoice, and read refund requests, coupons and service notes | Tier 3 support | No |
| Suspend a service or lift its suspension, cancel it, retry a stuck order, add a service note | Tier 3 support | No |
| Raise, edit, cancel or resend an invoice | Billing | No |
| Charge a saved payment method, mark an invoice paid, refund an invoice | Billing | Yes |
| Approve or reject a refund request | Billing | Yes |
| Read payments, failed charges and disputes, and export payments or invoices | Billing | No |
| Change a service's plan or its next due date | Billing | No |
| Turn coupons on or off, and create or change a coupon | Billing | No |
| Terminate a service | Admin | Yes |

A *step-up* is a fresh password or authenticator code, which lasts 10 minutes; [Sign in to the staff console](/organizations/staff-console/sign-in/#confirm-it-is-you) explains it.

## Find an invoice

1. Open `/staff/invoices`.
2. Search by invoice number or ID, or by the customer's email, name, username or company.
3. Narrow the list to one status, or to the invoices that are due: `unpaid` and `overdue` together. You can also keep only the invoices of paying customers, or only those of free ones.

Invoices for paid services come first, then the newest. An invoice's page shows its lines with the service each one pays for, the customer and their credit balance, up to 20 payments and refunds, and any plan change the invoice pays for. While the invoice is open, the page also shows the automatic charge schedule behind it and whether the customer has a saved payment method. [Manage customer invoices](/organizations/billing/invoices/#invoice-statuses) says what each status means.

## Raise an invoice by hand

Raise a one-line invoice for a setup fee, an add-on or a correction:

1. On `/staff/invoices`, create an invoice and choose the customer.
2. Enter a description of up to 500 characters, the amount and any tax. The invoice is in the customer's currency unless you choose another.
3. Choose how many days the customer has to pay, 0–365 (7 unless you change it), and add notes of up to 2,000 characters if you need them.
4. To list it with an order's invoices, choose the order.

The invoice starts `unpaid`, and we email it to the customer unless you turn that off. An invoice for nothing is never emailed.

## Take payment for an invoice

While an invoice is open, we charge the customer's saved payment method on a schedule until it is paid, and the invoice's page shows the next attempt and the last error. To act sooner, open the invoice and choose one of these:

- Charge it now. We charge the saved payment method at once, as the next automatic attempt would. Nothing is charged when the customer turned automatic payment off or a payment is still settling. When the bank wants the customer to confirm the payment, ask them to pay the invoice from their account.
- Resend it. We email the invoice again, or the overdue notice once it is past its due date. Nothing about the invoice changes.
- Mark it paid, when the customer paid you another way, such as by bank transfer. The invoice becomes `paid` for its full amount, and its services renew as they would after any payment. Coritan did not receive this money, so it is not part of a [payout](/organizations/billing/payouts/).

Each member may charge each invoice 30 times an hour, and mark 60 invoices paid an hour.

## Change or cancel an invoice

- Edit the notes, or move the due date of an open invoice. An `overdue` invoice whose due date moves into the future is `unpaid` again.
- Cancel an invoice nobody should pay. Nothing is owed on it afterwards, and an upgrade it was paying for is called off. A paid invoice is refunded instead.

## Refund an invoice

Refund a paid invoice when your team decides to: a goodwill gesture, a duplicate charge or a mistake.

1. Open the invoice and choose to refund it.
2. Enter the amount, up to what the customer paid, and a reason of 5–500 characters.
3. Choose where the money goes: back to the payment method, or into the customer's wallet as credit.
4. Confirm it is you if the console asks.

Your team can refund a service that ended for breaking your terms, which a customer cannot ask for. No refund covers a cryptocurrency payment, an invoice that is not paid, or one already refunded. A payment made from the customer's wallet, or an invoice your team marked paid, can only go back as credit. A refund of the whole invoice ends the service it paid for at once.

We email the customer when the refund goes through. Each member may make 30 refunds an hour.

## Decide a refund request

Customers ask for refunds from their account, and each request waits on `/staff/refunds`, oldest first. Tier 3 support can read them; a billing member, an admin or the owner decides.

1. Open `/staff/refunds` and choose a request. It shows the invoice, the service, the customer's reason, and our check against your refund policy: whether the request came within 24 hours of paying for a new service, or 48 hours for a renewal.
2. Approve it, choosing to send the money back to the payment method or into the wallet as credit, or reject it with a reason of 5–2,000 characters.
3. Confirm it is you if the console asks.

We email the customer your decision, with your reason when you reject it. When the payment gateway declines an approved refund, the request becomes `failed` with the gateway's words, and nothing is refunded.

## Follow failed payments and disputes

`/staff/payments` is for billing members, admins and the owner:

- Payments lists every payment, refund, chargeback and change to a wallet, newest first. Search by the gateway's reference, the description, or a payment or invoice ID, and filter by kind, gateway, customer or dates. The totals above it cover the last 30 days, and add amounts as they are, without converting between currencies.
- Failed charges lists the open invoices our automatic charges are working on, the next attempt first, with the attempts made, the next one and the last error. A schedule that ran out of attempts or time shows `gave_up`: charge the invoice yourself when the customer has fixed their card, or ask them to pay.
- Disputes lists the chargebacks customers opened with their bank, with the amount, the reason, where the evidence stands and when it is due. Coritan prepares and submits the evidence, as [Follow payment disputes](/organizations/billing/disputes/) explains.

A billing member can download the payments and the invoices as CSV, up to 20,000 rows each. Exports count towards a limit of 12 an hour for each member.

## Look after an order

`/staff/orders` lists an order for each service a customer bought. Search by hostname, order ID, or the customer's email, name, username or company, and filter by status. An order's page shows the customer with their credit balance, up to 20 invoices, and the server behind the order once it has one.

An order is *stuck* when it is `pending`, `provisioning` or `failed` while it is paid for, or was never invoiced; the `stuck` filter lists these. An order waiting for its invoice to be paid is not stuck: we build it when the invoice is paid.

To build a stuck order, retry it from its page. It must not have a server yet or a build already queued. Each member may retry an order 8 times in 10 minutes.

## Change a customer's service

Open the order to act on the service behind it:

- Suspend it, with a reason of up to 300 characters. The customer sees it on the service and in the email we send, so say what they need to fix. Lifting the suspension brings the service back, emails the customer, and calls off a deletion your team scheduled with the suspension.
- Cancel it for the customer, now or at the end of the term, as their own cancel button would. The preview shows the credit for unused time the customer gets, if any, and we take a snapshot of a server first unless you say not to. When your storefront sells a free plan, cancelling a server moves it onto that plan instead of ending it.
- As an admin, terminate it for abuse, for fraud, or after a refund. The service ends now with no credit for unused time, we keep a snapshot, and your reason of 3–500 characters stays on the record. We email the customer only when you choose to.
- Move it to another plan with the same billing cycle. An upgrade raises an invoice for the difference over the rest of the term, and the plan changes when the customer pays it. A downgrade may credit their wallet with the difference. You can call off an upgrade that is waiting for payment.
- Move its next due date, with a reason of 3–500 characters: later as a goodwill gesture, or sooner to correct a mistake. The date cannot be in the past, and a service that has ended keeps its date.
- Add a note of up to 8,000 characters for your team. The order shows the newest 100.

## Offer coupon codes

Coupons are off until a billing member turns them on at `/staff/coupons`. While they are off, the checkout shows no code field and refuses every code.

1. Create a coupon with a code of 2–40 letters, digits, `-` and `_`. We store it in capitals, and customers can type it in either case.
2. Choose a percentage of up to 100, or a fixed amount in one currency.
3. Limit it if you need to: to some products, to a number of uses in all, to a number of uses for each customer (1 unless you change it, or 0 for no limit), and to the dates it starts and ends.

A coupon comes off the first invoice of an order, before tax, and the order renews at its plan's price. A fixed amount takes nothing off an order in another currency. A coupon expires once it reaches its number of uses. Pause a coupon to stop it for a while, and open it to see each use with the customer, the invoice and the amount it took off.

## Result

Each change shows on the invoice, order or coupon at once. The customer gets the emails described above, and the [audit log](/organizations/audit-log/) records who did what.

## Troubleshooting

`Invoice is paid; only an unpaid or overdue invoice can be charged`
: Only an open invoice can be charged or resent. A paid invoice needs nothing more.

`No saved payment method to charge; the customer pays by hand or adds one.`
: The customer has no saved payment method. Ask them to pay the invoice from their account.

`Customer authentication required. Ask the customer to complete the payment.`
: The bank wants the customer to confirm this payment. Ask them to pay the invoice from their account.

`A paid invoice is refunded, not cancelled`
: Refund the invoice instead.

`This invoice carries a pending plan change in its notes; they cannot be edited until it is paid or cancelled.`
: The invoice pays for an upgrade, and its notes hold that change. Wait until the customer pays it, or cancel the invoice to call off the upgrade.

`Only an open invoice can have its due date moved`
: Only a `draft`, `unpaid` or `overdue` invoice has a due date to move.

`Only 20.0000 has been paid on this invoice`
: You tried to refund more than the customer paid. Refund at most the amount it names.

`A refund request is already pending on this invoice; decide that one first`
: The customer has asked for a refund of this invoice. Decide their request on `/staff/refunds`.

`This payment cannot be sent back to its payment method; approve it as wallet credit instead`
: The customer paid from their wallet, your team marked the invoice paid, or the gateway cannot refund. Refund it as wallet credit.

`Cryptocurrency payments are not refundable in any form; see the Refund Policy.`
: We never refund a cryptocurrency payment, as money or as credit.

`Give the customer a reason; it goes in the email`
: A rejection needs a reason of at least 5 characters.

`This request has already been decided`
: Someone on your team approved or rejected the request first, or the customer withdrew it.

`Plan changes must keep the current billing cycle`
: Choose a plan with the same billing cycle. The plan options list only those.

`The due date cannot be in the past`
: Choose today or a later day.

`Service already cancelled`
: The service is terminated, or waiting to be.

`This order already has a server; open it instead`
: The order has been built. Open its server from the order's page.

`That code already exists`
: Codes are unique within your organization, whatever their case. Choose another.

## Related

- [Manage customer invoices](/organizations/billing/invoices/) from the dashboard's **Billing** tab
- [Follow payment disputes](/organizations/billing/disputes/)
- [Build the customer account area](/organizations/storefront/customer-portal/), where customers pay and ask for refunds
- [Look after customers in the staff console](/organizations/staff-console/customers/)

## With the API

These routes live under `https://api.coritan.com/api/v1/orgs/{org_slug}/staff/`, and take a console session or a member's access token as [The staff console](/organizations/staff-console/#with-the-api) explains. The reference lists them in five groups:

| Area | Reference |
| --- | --- |
| Invoices | [Invoices in the staff console](/api/reference/organizations/billing-payouts/staff/) |
| Payments, failed charges and disputes | [Staff billing](/api/reference/organizations/org-staff-billing/) |
| Orders and refund requests | [Staff operations](/api/reference/organizations/org-staff-ops/) |
| Services | [Services in the staff console](/api/reference/organizations/catalog-services/staff/) |
| Coupons | [Staff coupons](/api/reference/organizations/org-staff-coupons/) |

A missing invoice answers `404 Invoice not found`, and a missing order or service `404 Order not found`.

### List invoices

```bash
curl "https://api.coritan.com/api/v1/orgs/acme/staff/invoices?status_filter=due&audience=paid&limit=50" \
  -H "Authorization: Bearer $STAFF_TOKEN"
```

`q` takes up to 200 characters, `customer_id` one customer, `limit` 1–200 (50 by default) and `offset`. `status_filter` is a status, or `due` for `unpaid` and `overdue` together. `audience` is `paid`, `free` or `all`: an invoice is paid when a line bills a service outside your free tier, and an invoice with no service follows its customer. The answer is a list of invoices, each with `invoice_number`, `status`, `subtotal`, `tax`, `total`, `amount_paid`, `amount_remaining`, `currency`, `due_date`, `paid_at`, `customer` and `is_free`.

`GET /staff/invoices/stats` answers `all`, `due` and one count per status, under the same `audience`. `GET /staff/invoices/{invoice_id}` answers the `invoice`, its `items`, up to 20 `transactions`, the `customer`, any `plan_change`, the `charge_schedule` and `payment_method_available`. `GET /staff/invoices/{invoice_id}/pdf` downloads the PDF the customer sees.

### Raise an invoice

```bash
curl -X POST https://api.coritan.com/api/v1/orgs/acme/staff/invoices \
  -H "Authorization: Bearer $STAFF_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"customer_id": 812, "description": "Setup of a custom modpack", "amount": "25.00", "due_days": 14}'
```

Send `customer_id`, a `description` of 1–500 characters and an `amount` above zero. `tax` defaults to `0`, `currency` to the customer's, `due_days` to `7` (0–365), and `send_email` to `true`. `notes` takes up to 2,000 characters, and `service_id` ties the line to one of the customer's orders. It answers `201` with the `id`, `invoice_number`, `status`, `total`, `currency` and `due_date`.

`PATCH /staff/invoices/{invoice_id}` takes `notes` and `due_date`, and `POST /staff/invoices/{invoice_id}/cancel` takes an optional `reason` of up to 500 characters.

### Take payment

`POST /staff/invoices/{invoice_id}/charge` charges the saved payment method and answers the outcome in `status`: `succeeded`, `pending`, `requires_action`, `failed` with an `error_message`, `skipped` with a `reason` of `auto_pay_disabled` or `payment_settling`, or `no_method`. `POST /staff/invoices/{invoice_id}/send` answers whether the email was `sent` and its `template`, `invoice_created` or `invoice_overdue`.

```bash
curl -X POST https://api.coritan.com/api/v1/orgs/acme/staff/invoices/3051/mark-paid \
  -H "Authorization: Bearer $STAFF_TOKEN"
```

```json
{"message": "Invoice marked as paid"}
```

### Refund a paid invoice

```bash
curl -X POST https://api.coritan.com/api/v1/orgs/acme/staff/invoices/3051/refund \
  -H "Authorization: Bearer $STAFF_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"amount": "10.00", "reason": "Charged twice for the same month", "to": "gateway_refund"}'
```

`to` is `gateway_refund` (the default) or `wallet_credit`. The answer has the `request` we recorded and the `outcome`: `status` is `approved` with the amount `refunded` and any `service_status`, or `failed` with the gateway's `error`. A refund the policy refuses answers `400` with the reason.

### Decide refund requests

```bash
curl "https://api.coritan.com/api/v1/orgs/acme/staff/refund-requests?status=pending" \
  -H "Authorization: Bearer $STAFF_TOKEN"
```

`status` is `pending` (the default), `approved`, `rejected`, `withdrawn`, `failed` or `all`, and `limit` takes 1–200 (50 by default). The answer has the `pending` count, the requests in `items`, oldest first, and `can_decide`, which says whether you may decide them. Each request carries its `eligibility`, with `in_window`, `flags` and `blockers`.

```bash
curl -X POST https://api.coritan.com/api/v1/orgs/acme/staff/refund-requests/77/approve \
  -H "Authorization: Bearer $STAFF_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"resolution": "wallet_credit", "note": "Credited as the renewal was outside the window"}'
```

`resolution` is `gateway_refund` (the default) or `wallet_credit`, and `note` takes up to 2,000 characters. `POST /staff/refund-requests/{request_id}/reject` takes a `note` of 5–2,000 characters, which goes in the customer's email. A missing request answers `404 Refund request not found`.

### Read payments, failed charges and disputes

```bash
curl "https://api.coritan.com/api/v1/orgs/acme/staff/transactions?type=refund&since=2026-09-01" \
  -H "Authorization: Bearer $STAFF_TOKEN"
```

`type` is `payment`, `refund`, `chargeback`, `credit_add` or `credit_deduct`; any other answers `400 Unknown transaction type`. `gateway` takes a gateway's name, `q` up to 120 characters, `since` and `until` dates, `limit` 1–200 (50 by default) and `offset`. `GET /staff/transactions/stats?days=30` counts and totals each type over 1–365 days.

`GET /staff/dunning` lists the charge schedules of open invoices, the next attempt first, each with `status`, `attempt_count`, `max_attempts`, `next_attempt_at`, `give_up_at` and `last_error`, and the invoice and customer. `status` narrows the list to `active` or `paused` schedules. `GET /staff/dunning/stats` answers the counts and what the invoices still owe in `owed_by_currency`. `GET /staff/disputes` takes `limit` and `offset`, and answers each dispute with its customer and `invoice_number`.

`GET /staff/transactions/export.csv` takes `type`, `gateway`, `since` and `until`. `GET /staff/invoices/export.csv` takes `status`, `since` and `until`: here the filter is `status`, where the list takes `status_filter`.

### Work with orders and services

```bash
curl "https://api.coritan.com/api/v1/orgs/acme/staff/orders?status_filter=stuck" \
  -H "Authorization: Bearer $STAFF_TOKEN"
```

`status_filter` is an order status or `stuck`, and `q`, `customer_id`, `audience`, `limit` and `offset` work as they do for invoices. Each order has `hostname`, `status`, `billing_cycle`, `amount`, `next_due_date`, `server_uuid`, `waiting_seconds` and `unpaid`, which is `true` while its invoice waits for payment. `GET /staff/orders/stats` counts each status and `stuck`, and `GET /staff/orders/{service_id}` answers the `order`, the `customer`, up to 20 `invoices` and the `server`.

`POST /staff/services/{service_id}/retry-provision` answers `status` `provisioning` and the `job_id`. The service actions are `POST` routes on `/staff/services/{service_id}`:

| Route | Body | What it does |
| --- | --- | --- |
| `/suspend` | `reason` up to 300 characters, `notify` (default `true`) | Suspends the service. |
| `/unsuspend` | None | Lifts the suspension, and answers `deletion_cancelled`. |
| `/cancel` | `immediate` (default `false`), `reason` up to 500 characters, `keep_snapshot` (default `true`) | Cancels as the customer would. `GET /cancel-preview?immediate=true` quotes the credit first. |
| `/terminate` | `reason` of 3–500 characters, `notify_customer` (default `false`) | Ends the service now, with no credit. |
| `/change-plan` | `org_pricing_id` | Moves the service to that plan. `GET /plan-options` lists the plans it can move to, and `GET /plan-preview?org_pricing_id=` quotes the change. |
| `/cancel-plan-change` | None | Calls off an upgrade waiting for payment. |
| `/notes` | `body` of 1–8,000 characters | Adds a note and answers `201`. `GET /notes` lists them, newest first. |

`PATCH /staff/services/{service_id}/due-date` takes `next_due_date` and a `reason` of 3–500 characters, and answers the `next_due_date` and `previous_due_date`.

### Manage coupons

```bash
curl -X POST https://api.coritan.com/api/v1/orgs/acme/staff/coupons \
  -H "Authorization: Bearer $STAFF_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"code": "WELCOME10", "kind": "percent", "value": "10", "max_redemptions": 500, "ends_at": "2026-12-31T23:59:00Z"}'
```

`kind` is `percent` (the default) or `fixed`, which needs a `currency`. `description` takes up to 200 characters, `applies_to` a list of product IDs, `max_redemptions` 1 or more, `per_customer_limit` 0–100 (1 by default), and `status` `active` (the default) or `paused`. `first_invoice_only` is kept with the coupon, and changes nothing: every coupon comes off the first invoice only. It answers `201` with the coupon.

`PATCH /staff/coupons/{coupon_id}` changes the `description`, `value`, `applies_to`, `max_redemptions`, `per_customer_limit`, dates or `status`, which may also be `expired`; `clear_applies_to`, `clear_max_redemptions` and `clear_ends_at` remove a limit. The code, kind and currency stay as they are. `POST /staff/coupons/feature` with `{"enabled": true}` turns coupons on. `GET /staff/coupons` takes `status` and answers `enabled`, your `products`, and up to 300 `coupons`, each with its `redemption_count` and `total_discounted`. `GET /staff/coupons/{coupon_id}/redemptions` lists up to 500 uses, 100 by default.

## API

- `GET /api/v1/orgs/{org_slug}/staff/invoices`: Staff invoices (https://docs.coritan.com/api/reference/organizations/billing-payouts/staff/#op-get-api-v1-orgs-org-slug-staff-invoices)
- `POST /api/v1/orgs/{org_slug}/staff/invoices`: Raise a one-line invoice by hand: a setup fee, an add-on, a correction (https://docs.coritan.com/api/reference/organizations/billing-payouts/staff/#op-post-api-v1-orgs-org-slug-staff-invoices)
- `GET /api/v1/orgs/{org_slug}/staff/invoices/export.csv`: Every invoice in the window, as a CSV (https://docs.coritan.com/api/reference/organizations/billing-payouts/staff/#op-get-api-v1-orgs-org-slug-staff-invoices-export-csv)
- `GET /api/v1/orgs/{org_slug}/staff/invoices/stats`: Staff invoices stats (https://docs.coritan.com/api/reference/organizations/billing-payouts/staff/#op-get-api-v1-orgs-org-slug-staff-invoices-stats)
- `GET /api/v1/orgs/{org_slug}/staff/invoices/{invoice_id}`: Staff invoice hub (https://docs.coritan.com/api/reference/organizations/billing-payouts/staff/#op-get-api-v1-orgs-org-slug-staff-invoices-invoice-id)
- `PATCH /api/v1/orgs/{org_slug}/staff/invoices/{invoice_id}`: Staff patch invoice (https://docs.coritan.com/api/reference/organizations/billing-payouts/staff/#op-patch-api-v1-orgs-org-slug-staff-invoices-invoice-id)
- `POST /api/v1/orgs/{org_slug}/staff/invoices/{invoice_id}/cancel`: Close an invoice nobody should pay (https://docs.coritan.com/api/reference/organizations/billing-payouts/staff/#op-post-api-v1-orgs-org-slug-staff-invoices-invoice-id-cancel)
- `POST /api/v1/orgs/{org_slug}/staff/invoices/{invoice_id}/charge`: Staff charge invoice (https://docs.coritan.com/api/reference/organizations/billing-payouts/staff/#op-post-api-v1-orgs-org-slug-staff-invoices-invoice-id-charge)
- `POST /api/v1/orgs/{org_slug}/staff/invoices/{invoice_id}/mark-paid`: Staff mark invoice paid (https://docs.coritan.com/api/reference/organizations/billing-payouts/staff/#op-post-api-v1-orgs-org-slug-staff-invoices-invoice-id-mark-paid)
- `GET /api/v1/orgs/{org_slug}/staff/invoices/{invoice_id}/pdf`: The same document the customer downloads from their portal (https://docs.coritan.com/api/reference/organizations/billing-payouts/staff/#op-get-api-v1-orgs-org-slug-staff-invoices-invoice-id-pdf)
- `POST /api/v1/orgs/{org_slug}/staff/invoices/{invoice_id}/refund`: Staff refund invoice (https://docs.coritan.com/api/reference/organizations/billing-payouts/staff/#op-post-api-v1-orgs-org-slug-staff-invoices-invoice-id-refund)
- `POST /api/v1/orgs/{org_slug}/staff/invoices/{invoice_id}/send`: Staff send invoice (https://docs.coritan.com/api/reference/organizations/billing-payouts/staff/#op-post-api-v1-orgs-org-slug-staff-invoices-invoice-id-send)
- `GET /api/v1/orgs/{org_slug}/staff/transactions`: Every payment, refund and wallet movement the brand has recorded (https://docs.coritan.com/api/reference/organizations/org-staff-billing/#op-get-api-v1-orgs-org-slug-staff-transactions)
- `GET /api/v1/orgs/{org_slug}/staff/transactions/export.csv`: The transactions list as it is filtered, as a CSV, for the books (https://docs.coritan.com/api/reference/organizations/org-staff-billing/#op-get-api-v1-orgs-org-slug-staff-transactions-export-csv)
- `GET /api/v1/orgs/{org_slug}/staff/transactions/stats`: Totals per type over the window, for the strip above the list (https://docs.coritan.com/api/reference/organizations/org-staff-billing/#op-get-api-v1-orgs-org-slug-staff-transactions-stats)
- `GET /api/v1/orgs/{org_slug}/staff/refund-requests`: Staff refund requests (https://docs.coritan.com/api/reference/organizations/org-staff-ops/#op-get-api-v1-orgs-org-slug-staff-refund-requests)
- `GET /api/v1/orgs/{org_slug}/staff/refund-requests/{request_id}`: Staff refund request (https://docs.coritan.com/api/reference/organizations/org-staff-ops/#op-get-api-v1-orgs-org-slug-staff-refund-requests-request-id)
- `POST /api/v1/orgs/{org_slug}/staff/refund-requests/{request_id}/approve`: Staff approve refund request (https://docs.coritan.com/api/reference/organizations/org-staff-ops/#op-post-api-v1-orgs-org-slug-staff-refund-requests-request-id-approve)
- `POST /api/v1/orgs/{org_slug}/staff/refund-requests/{request_id}/reject`: Staff reject refund request (https://docs.coritan.com/api/reference/organizations/org-staff-ops/#op-post-api-v1-orgs-org-slug-staff-refund-requests-request-id-reject)
- `GET /api/v1/orgs/{org_slug}/staff/disputes`: Staff disputes (https://docs.coritan.com/api/reference/organizations/org-staff-billing/#op-get-api-v1-orgs-org-slug-staff-disputes)
- `GET /api/v1/orgs/{org_slug}/staff/dunning`: Staff dunning (https://docs.coritan.com/api/reference/organizations/org-staff-billing/#op-get-api-v1-orgs-org-slug-staff-dunning)
- `GET /api/v1/orgs/{org_slug}/staff/dunning/stats`: How many invoices the retry job holds in each state, and what they still owe (https://docs.coritan.com/api/reference/organizations/org-staff-billing/#op-get-api-v1-orgs-org-slug-staff-dunning-stats)
- `GET /api/v1/orgs/{org_slug}/staff/coupons`: Staff list coupons (https://docs.coritan.com/api/reference/organizations/org-staff-coupons/#op-get-api-v1-orgs-org-slug-staff-coupons)
- `POST /api/v1/orgs/{org_slug}/staff/coupons`: Staff create coupon (https://docs.coritan.com/api/reference/organizations/org-staff-coupons/#op-post-api-v1-orgs-org-slug-staff-coupons)
- `POST /api/v1/orgs/{org_slug}/staff/coupons/feature`: Turn coupons on or off for the brand (https://docs.coritan.com/api/reference/organizations/org-staff-coupons/#op-post-api-v1-orgs-org-slug-staff-coupons-feature)
- `PATCH /api/v1/orgs/{org_slug}/staff/coupons/{coupon_id}`: Staff patch coupon (https://docs.coritan.com/api/reference/organizations/org-staff-coupons/#op-patch-api-v1-orgs-org-slug-staff-coupons-coupon-id)
- `GET /api/v1/orgs/{org_slug}/staff/coupons/{coupon_id}/redemptions`: Staff coupon redemptions (https://docs.coritan.com/api/reference/organizations/org-staff-coupons/#op-get-api-v1-orgs-org-slug-staff-coupons-coupon-id-redemptions)
- `GET /api/v1/orgs/{org_slug}/staff/orders`: Staff orders (https://docs.coritan.com/api/reference/organizations/org-staff-ops/#op-get-api-v1-orgs-org-slug-staff-orders)
- `GET /api/v1/orgs/{org_slug}/staff/orders/stats`: Staff orders stats (https://docs.coritan.com/api/reference/organizations/org-staff-ops/#op-get-api-v1-orgs-org-slug-staff-orders-stats)
- `GET /api/v1/orgs/{org_slug}/staff/orders/{service_id}`: Staff order hub (https://docs.coritan.com/api/reference/organizations/org-staff-ops/#op-get-api-v1-orgs-org-slug-staff-orders-service-id)
- `POST /api/v1/orgs/{org_slug}/staff/services/{service_id}/cancel`: Staff cancel service (https://docs.coritan.com/api/reference/organizations/catalog-services/staff/#op-post-api-v1-orgs-org-slug-staff-services-service-id-cancel)
- `POST /api/v1/orgs/{org_slug}/staff/services/{service_id}/cancel-plan-change`: Staff cancel plan change (https://docs.coritan.com/api/reference/organizations/catalog-services/staff/#op-post-api-v1-orgs-org-slug-staff-services-service-id-cancel-plan-change)
- `GET /api/v1/orgs/{org_slug}/staff/services/{service_id}/cancel-preview`: Staff cancel preview (https://docs.coritan.com/api/reference/organizations/catalog-services/staff/#op-get-api-v1-orgs-org-slug-staff-services-service-id-cancel-preview)
- `POST /api/v1/orgs/{org_slug}/staff/services/{service_id}/change-plan`: Move the service to another plan of the same cycle (https://docs.coritan.com/api/reference/organizations/catalog-services/staff/#op-post-api-v1-orgs-org-slug-staff-services-service-id-change-plan)
- `PATCH /api/v1/orgs/{org_slug}/staff/services/{service_id}/due-date`: Move the next renewal (https://docs.coritan.com/api/reference/organizations/catalog-services/staff/#op-patch-api-v1-orgs-org-slug-staff-services-service-id-due-date)
- `GET /api/v1/orgs/{org_slug}/staff/services/{service_id}/notes`: Staff service notes (https://docs.coritan.com/api/reference/organizations/catalog-services/staff/#op-get-api-v1-orgs-org-slug-staff-services-service-id-notes)
- `POST /api/v1/orgs/{org_slug}/staff/services/{service_id}/notes`: Staff add service note (https://docs.coritan.com/api/reference/organizations/catalog-services/staff/#op-post-api-v1-orgs-org-slug-staff-services-service-id-notes)
- `GET /api/v1/orgs/{org_slug}/staff/services/{service_id}/plan-options`: Staff plan options (https://docs.coritan.com/api/reference/organizations/catalog-services/staff/#op-get-api-v1-orgs-org-slug-staff-services-service-id-plan-options)
- `GET /api/v1/orgs/{org_slug}/staff/services/{service_id}/plan-preview`: Staff plan preview (https://docs.coritan.com/api/reference/organizations/catalog-services/staff/#op-get-api-v1-orgs-org-slug-staff-services-service-id-plan-preview)
- `POST /api/v1/orgs/{org_slug}/staff/services/{service_id}/retry-provision`: Re-queue provisioning for an order stuck before it had a server (https://docs.coritan.com/api/reference/organizations/catalog-services/staff/#op-post-api-v1-orgs-org-slug-staff-services-service-id-retry-provision)
- `POST /api/v1/orgs/{org_slug}/staff/services/{service_id}/suspend`: Staff suspend service (https://docs.coritan.com/api/reference/organizations/catalog-services/staff/#op-post-api-v1-orgs-org-slug-staff-services-service-id-suspend)
- `POST /api/v1/orgs/{org_slug}/staff/services/{service_id}/terminate`: End a service now with no cancellation credit (https://docs.coritan.com/api/reference/organizations/catalog-services/staff/#op-post-api-v1-orgs-org-slug-staff-services-service-id-terminate)
- `POST /api/v1/orgs/{org_slug}/staff/services/{service_id}/unsuspend`: Staff unsuspend service (https://docs.coritan.com/api/reference/organizations/catalog-services/staff/#op-post-api-v1-orgs-org-slug-staff-services-service-id-unsuspend)