# Take your store live

> Fill in and submit the merchant profile that Coritan reviews, then ask staff to move your store from test mode to real orders.

Source: https://docs.coritan.com/organizations/commerce/merchant-profile/

In the dashboard:

- /dashboard/organizations/…/commerce/settings: https://www.coritan.com/dashboard/organizations

A new store starts in test mode: its orders are paid with test cards, no money moves and nothing is paid out. Coritan sells each order as merchant of record, so it reviews who is selling before the store takes real orders. You describe the business in the **Merchant profile**, submit it for review, and once Coritan approves it, staff take the store live when you ask.

## Before you begin

- You need the Admin or Owner role. Other members see only where the review stands, because the profile holds the owners' identities.
- Have the business's legal details, its addresses and its owners' names to hand.

The profile starts with the details the organization's [legal details](/organizations/settings/#change-the-branding-and-legal-details) held when commerce was turned on: the legal and trading names, the registration number, the tax ID, the country and the support email. Later changes to those settings do not reach the profile, so check each field.

## Fill in the merchant profile

1. In the [dashboard](https://www.coritan.com/dashboard/organizations), open the organization, then **Commerce**, then **Settings**. The **Merchant profile** card comes first until the store is live.
2. Select **Edit profile…**.
3. Under **Business**, enter the **Legal name**, choose the **Country of registration** and enter a **Support email**. The **Trading name**, **Legal form**, **Registration number**, **Tax ID**, **Website** and **Support phone** are optional. A website starts with `https://`.
4. Under **What you sell**, say in **Description** what the store sells and to whom, in up to 5,000 characters. **Categories** (up to 20, separated by commas) and **Expected sales a month** are optional.
5. Enter the **Registered address**. Under **Ships from**, tick **The registered address** when you ship from there, or enter the address. Under **Returns go to**, tick **Where you ship from**, or enter the address.
6. Under **Beneficial owners**, select **Add an owner** for each person who owns or controls a quarter or more of the business, up to 10. Each owner needs a **Full name**. **Date of birth**, **Country** and **Ownership** are optional.
7. Select **Save profile**.

## Submit it for review

Review needs all of these. An address counts once it has a street, a city and a country.

- the legal name, the country of registration and a support email
- the description of what you sell
- the registered address, the address you ship from and the address returns go to
- at least one beneficial owner

Until they are all there, the card says **Not submitted yet** and lists what to add. Then it says **Ready to submit**.

1. Select **Submit for review…**.
2. Select **Submit for review** to confirm.

You can still edit the profile while Coritan reviews it, but saving a change returns it to a draft, and you then submit it again.

## Result

The profile's status is Submitted, and the card says **Coritan is reviewing it** with the date you sent it. Staff then decide, and the card shows the outcome:

| Status | What the card says | What to do |
| --- | --- | --- |
| Restricted | **Coritan needs more before approving it**, with a note from staff | Change what the note asks for, then submit it again. |
| Rejected | **Coritan did not approve it**, with a note from staff | Change what the note says, then submit it again. |
| Approved | **Approved**, while the store is in test mode | Open a ticket when you are ready to take real orders. |
| Suspended | **Coritan suspended the merchant profile** | The store takes no orders and payouts are held. Open a ticket to find out what is needed. |

An approved or suspended profile is locked. To change it, select **Open a ticket** on the card and ask support.

## Take the store live

Staff move the store from test mode to live, and only once the merchant profile is approved. When it is approved, select **Open a ticket** on the card, or on the test mode alert in **Overview**, and ask for it.

Once the store is live:

- the header's badge reads Live, and **Overview** counts live orders
- the storefront takes real payments, and publishable keys in live mode start to work (until then the Store API refuses them with `store_not_live`)
- payouts start, since they are held until the profile is approved

Create a live key in [Settings](/organizations/commerce/settings/#create-a-publishable-key) before you ask, so the storefront can switch to it at once.

## Read the terms

Once Coritan has reviewed the profile, its **Terms** show what Coritan keeps and when your money becomes payable. Coritan sets them at review; open a ticket to talk about them.

**Commission**
: The share of each sale Coritan keeps, as a percentage. A fixed amount can be added, taken only on sales in its currency.

**Reserve**
: A percentage of each sale held back for a number of days, or None.

**Sales become payable**
: How many days after the order a sale becomes payable, or at delivery if that is sooner.

**Statement descriptor**
: The text added to the charge on shoppers' card statements.

## Troubleshooting

**Submit for review…** cannot be selected
: Review still needs something. The **Not submitted yet** alert and the button's tooltip list it.

Payouts are held
: Coritan pays out only once it approves the merchant profile. Sales still add to the balance in the meantime.

The **Merchant profile** card shows only dates
: Your role is below Admin. The owner or an admin manages the profile.

## Related

- [Run your store from the Commerce tab](/organizations/commerce/)
- [Change your store's settings](/organizations/commerce/settings/)
- [Track your store's balance and payouts](/organizations/commerce/payouts/)

## With the API

Read the profile with `GET https://api.coritan.com/api/v1/orgs/{org_slug}/commerce/merchant-profile`, change it with `PUT`, and submit it with `POST .../merchant-profile/submit`. The answer lists `missing_for_submission`, the fields review still needs. [Submit the merchant profile](/organizations/storefront/commerce-api/#submit-the-merchant-profile) has the steps. All three take the token of an owner or admin; an organization API key cannot use them.

```bash
curl "https://api.coritan.com/api/v1/orgs/acme/commerce/merchant-profile" \
  -H "Authorization: Bearer $CORITAN_TOKEN"
```