# Run your store from the Commerce tab

> Run your organization's store in the dashboard, from orders and returns to products, stock, shipping, payouts, disputes, taxes and settings.

Source: https://docs.coritan.com/organizations/commerce/

In the dashboard:

- /dashboard/organizations/…/commerce: https://www.coritan.com/dashboard/organizations
- /dashboard/organizations/…/commerce/overview: https://www.coritan.com/dashboard/organizations

The **Commerce** tab is where your organization runs its store for goods. Coritan is the store's merchant of record: a Coritan company sells each order, takes the payment and accounts for the tax, and your balance records your part of each sale. The tab shows the orders coming in, what the store sells, the money it is owed and how it is set up.

## Before you begin

- Your organization needs a store. Ask [support](https://www.coritan.com/dashboard/support) to turn commerce on. Staff create the store in test mode, with one sales channel called `Web store`.
- Every member of the organization can open the tab. Your role decides which sections you see and what you can change, as [Who can do what](#who-can-do-what) shows.
- The store takes real orders only after Coritan approves its merchant profile. [Take your store live](/organizations/commerce/merchant-profile/) explains the review.

## What the Commerce tab holds

The tab sits between **Billing** and **Cloud Compute** in the organization's tabs, and opens on **Overview**. Here its sections are grouped by the work they are for.

Getting started:

- [Take your store live](/organizations/commerce/merchant-profile/): the merchant profile Coritan reviews before the store takes real orders.

Day to day:

- [Orders](/organizations/commerce/orders/): ship, refund and cancel what the storefront sold.
- [Returns](/organizations/commerce/returns/): answer returns, exchanges and claims.
- [Customers](/organizations/commerce/customers/): look up shoppers and their orders, and keep notes on them.

What the store sells:

- [Products](/organizations/commerce/products/): the catalogue, with variants, prices and images.
- [Inventory](/organizations/commerce/inventory/): stock counts and the places stock is kept.
- [Discounts](/organizations/commerce/discounts/): promotions, discount codes and gift cards.
- [Imports](/organizations/commerce/imports/): bring products over from Shopify.

Money:

- [Payouts](/organizations/commerce/payouts/): the balance, the payouts and the ledger.
- [Disputes](/organizations/commerce/disputes/): answer chargebacks before their deadline.
- [Taxes](/organizations/commerce/taxes/): the tax Coritan charged on your sales.

Setup:

- [Settings](/organizations/commerce/settings/): the store, checkout, returns, publishable keys and sales channels.
- [Shipping](/organizations/commerce/shipping/): regions, shipping zones, options and profiles.
- [Fulfilment providers](/organizations/commerce/fulfilment-providers/): send orders to a warehouse that packs and ships them.

## The store's status

The header shows the store's name, its status and the currencies it sells in. **Open storefront** opens the storefront when the store has an address for it. Until the merchant profile is approved, the header also shows the profile's status.

| Status | What you see | What it means |
| --- | --- | --- |
| Test mode | The **Test mode** badge | Orders are test orders, paid with test cards. No money moves and nothing is paid out. |
| Live | A Live badge | The storefront takes real orders, and your balance is paid out. |
| Suspended | An alert that staff suspended the store, with **Open a ticket** | The storefront takes no orders, and payouts are held until staff lift the suspension. Open a ticket to find out why. |
| Disabled | An alert that commerce is turned off for the store | Staff turned the store off. The storefront takes no orders, and the tab shows only its header until staff turn it back on. |

## Read the Overview

**Overview** shows what needs the store's attention. While the store is in test mode, an alert at the top says so. It offers **Open Settings** until the merchant profile is approved, and **Open a ticket** once it is, so that staff can take the store live.

Each tile counts a queue and opens its list already filtered:

| Tile | What it counts |
| --- | --- |
| **To fulfil** | Paid orders with nothing sent yet. |
| **Held for review** | Orders held because their payment looked risky. Release or cancel each one. |
| **Returns to answer** | Returns that shoppers asked for. The tile also links the returns that came back and are waiting for a refund. |
| **Disputes to answer** | Disputes waiting for your response, with the next deadline. |

The two order tiles count test orders while the store is in test mode, and live orders once it is live. Under the tiles:

- **Recent orders** lists the five newest orders, live and test. **Open Orders** opens the full list.
- **Balance** shows what is payable now in each currency. It counts live sales only.
- **Store** shows the settings the header does not: the languages, the sales channels, guest checkout, the return window, the payout schedule and the support email.

## Who can do what

Each role can do everything the roles below it can, as [Organization roles and permissions](/organizations/roles-and-permissions/#roles) explains. Admin and Owner have the same rights here. The table gives the lowest role for each section.

| Section | To open it | To change things |
| --- | --- | --- |
| Overview | Read only. The order tiles and recent orders need Tier 1 support; the balance and the disputes tile need Billing. | — |
| Orders | Tier 1 support | Tier 2 support for notes, contact details and holds. Tier 3 support for parcels. Billing for refunds and cancellations. |
| Returns | Tier 1 support | Tier 2 support to start, approve, reject, receive and cancel. Billing to refund or settle. |
| Customers | Tier 1 support | Tier 3 support |
| Products | Read only | Admin |
| Inventory | Read only | Tier 3 support for stock counts. Admin for stock locations. |
| Discounts | Tier 1 support. Promotions show only to admins and the owner. | Admin |
| Imports | Read only | Admin |
| Shipping | Read only | Admin |
| Payouts | Billing | Admin, to ask for a payout |
| Disputes | Billing | Billing |
| Taxes | Billing | — |
| Settings | Read only. Fulfilment providers need Tier 1 support; the merchant profile's details need Admin. | Admin |

A section your role cannot open says who it is for. A section you can open but not change says that its tables are read-only for you.

## Work in the tab

- Each list keeps its filters in the page address. A reload or a shared link opens the list as it was, and a record's back link returns to the list you left.
- Each record opens on a page of its own, so you can bookmark or share an order, a return or a payout.
- An action that moves money or cannot be undone asks you to type a word to continue: the amount, the order number or the record's name.
- Records made in test mode carry a Test badge wherever they are listed.

## How it is billed

Coritan keeps a commission on each sale and can hold back a reserve for a time. Both are set when Coritan reviews your merchant profile, and appear under **Terms** in it. [Track your store's balance and payouts](/organizations/commerce/payouts/) explains how the rest reaches you.

## Troubleshooting

The **Commerce** tab is missing
: The organization has no store, or the dashboard could not reach it. Reload the page. If the tab is still missing, ask [support](https://www.coritan.com/dashboard/support) to turn commerce on. A link to the tab in an organization without a store opens its **Overview** tab instead.

A section says it is not available
: Its part of the dashboard did not load. Select **Try again**, or reload the page after an update.

## Related

- [Sell with the Commerce API](/organizations/storefront/commerce-api/)
- [Build a checkout with the Store API](/organizations/storefront/store-api/)
- [Build a storefront with the JavaScript SDK](/organizations/storefront/commerce-sdk/)
- [Organization roles and permissions](/organizations/roles-and-permissions/)
- [Organization billing](/organizations/billing/)