# Forward your mail to another address

> Confirm an address with a code, then send all new mail on to it from webmail, or forward only some of it with a filter.

Source: https://docs.coritan.com/mail/webmail/forwarding/

In the dashboard:

- /webmail/settings/forwarding: https://www.coritan.com/webmail/settings/forwarding

The **Forwarding** tab of webmail settings sends every new message the mailbox receives on to another address as well. It is at [www.coritan.com/webmail/settings/forwarding](https://www.coritan.com/webmail/settings/forwarding) for the mailbox on screen. To forward only some messages, a filter does it instead.

Either way, the address has to confirm first. We send it a code from the mailbox, and nothing goes there until someone who reads it enters the code in webmail. Forwarding runs on the mail server as mail arrives, so it works with webmail closed. Forwarded mail leaves from this mailbox's own address.

## Before you begin

- Open the mailbox as someone who manages it: its owner, or, for a mailbox that no Coritan account owns, someone who can send from it. Nobody else sees the tab ([Who sees each tab](/mail/webmail/settings/#who-sees-each-tab)).
- Be able to read the mail of the address you forward to, so you can copy the code.

## Add and confirm a forwarding address

1. On the **Forwarding** tab, under **Forwarding addresses**, enter the address in **Address**, such as `alex@example.com`.
2. Select **Send a code**. We show `We sent a code to alex@example.com. Enter it here once it arrives.`
3. In the other mailbox, open the message `Confirm forwarding from` followed by your mailbox's address, and copy the 8-digit code in it.
4. Back in webmail, type the code in the address's row and select **Confirm**.

The row now reads **Confirmed**. Until then it reads **Waiting for the code we sent**, and nothing is forwarded there.

- The code works for two days, and for 5 tries.
- **Send again** sends a new code, and the one before stops working.
- A mailbox can have up to 5 forwarding addresses and can send up to 10 codes a day.
- The message with the code also shows in this mailbox's **Sent** folder, because the mailbox sends it.

## Forward all mail

1. On the **Forwarding** tab, under **Forward all mail**, choose `To` followed by a confirmed address in **Forward new mail**.
2. In **This mailbox's copy**, choose what happens to the message here:
   - **Keep it in the inbox** leaves it where it arrives;
   - **Keep it, marked as read** leaves it there, marked as read;
   - **Archive it** moves it to Archive;
   - **Move it to Trash** moves it to Trash.
3. Select **Save changes**.

We show `New mail goes to alex@example.com as well from now on.`, and the address's row reads **Confirmed. All mail goes here.**

Forwarding applies to mail that arrives from now on. Messages from [blocked senders](/mail/webmail/labels-and-filters/#block-a-sender) go to Spam and are not forwarded. Your own filters still run on this mailbox's copy.

## Forward some mail with a filter

A filter can forward the messages that match it to one confirmed address. Add the **Forward to** action to the filter and type the address; the field suggests your confirmed addresses. The filter keeps a copy in this mailbox unless you clear **Keep a copy in this mailbox**. See [Create a filter](/mail/webmail/labels-and-filters/#create-a-filter).

## Stop forwarding

Choose **Off** in **Forward new mail**, then select **Save changes**. We show `Forwarding all mail is off.` The address stays confirmed, so you can turn forwarding on again without a new code.

A filter that forwards stops when you turn it off or delete it on the **Filters and blocked** tab.

## Remove a forwarding address

1. Select the bin button at the end of the address's row.
2. Confirm with **Remove address**.

We show `alex@example.com removed.` Removing an address also takes it out of every filter that forwards there, and a filter that did nothing else is deleted. When all mail goes to the address, removing it turns forwarding all mail off as well.

## Troubleshooting

`A mailbox does not forward to itself.`
: You entered an address that this mailbox sends as. Enter an address somewhere else.

`Enter an email address such as name@example.com.`
: Enter a whole address, such as `alex@example.com`.

A message that ends `is on the list already.`
: The address is on the list. Enter its code, or select **Send again** for a new one.

`This mailbox has 5 addresses. Remove one to add another.`
: [Remove an address](#remove-a-forwarding-address) you no longer use, then add the new one.

No code arrives
: Look in the other mailbox's spam folder for the message `Confirm forwarding from` followed by your address. If it is not there, select **Send again**.

`Enter the 8 digits of the code.`
: The code has 8 digits. Copy it again from the message.

`That code is not the one we sent.`
: Type the code from the newest message. Each new code replaces the one before.

`That code no longer works; send a new one.`
: Two days have passed, or the code was typed wrong 5 times. Select **Send again**, then enter the new code.

A message that ends `has not confirmed forwarding from this mailbox yet.`
: A filter or **Forward new mail** names an address that has not confirmed. [Add and confirm](#add-and-confirm-a-forwarding-address) the address, then save again.

`The filters are a Sieve script, so forwarding all mail waits until they are rules again.`
: The mailbox's filters are a script written by hand, and forwarding all mail works only with rules. Select **Open the Filters tab**, then change the script or replace it with rules, as [Filters written as Sieve](/mail/webmail/labels-and-filters/#filters-written-as-sieve) explains.

A message that ends `The filters are a Sieve script that forwards there; change the script first.`
: The script forwards to the address you want to remove. Take the address out of the script, then remove it.

`Could not save forwarding: a filter files into a folder that no longer exists. Change that filter on the Filters tab first.`
: A filter moves mail into a folder that was deleted. Edit that filter on the **Filters and blocked** tab to choose another folder, then save again.

`Forwarding all mail works through filters, which this mail server does not run.`
: The mail server that holds this mailbox runs no filters, so it cannot forward mail.

A message that starts `Could not send a code to` and says there were too many requests
: The mailbox has sent 10 codes in the last 24 hours. Wait, then select **Send again**.

There is no **Forwarding** tab
: Only whoever manages the mailbox sees it. For a mailbox shared with you, ask its owner.

## Related

- [Sort mail with labels and filters](/mail/webmail/labels-and-filters/)
- [Send an automatic reply while you are away](/mail/webmail/out-of-office/)
- [Forward addresses with aliases](/mail/mail-hosting/aliases/)
- [Change webmail settings](/mail/webmail/settings/)